Knowledgebase

 "Error creating new session" when trying to access phpBB on a VPS

If you see an error similar to: phpBB : Critical Error Error creating new session DEBUG MODE...

 "deny from none" Causes Hostname Lookups

The following lines in a site's .htaccess file will cause an Apache web server to perform...

 Can AWStats show a visitor's location?

To display the country codes requires that the following line is configured in the awstats...

 Can I completely reset the server to a fresh state?

There is not an option to remove all files and settings and return your VPS to its original...

 Can I install applications from command line in my VPS?

You can install non-templated HSPC applications yourself in your VPS at no additional charge....

 Can I install applications from command line in my VPS?

You can install non-templated HSPC applications yourself in your VPS at no additional charge....

 How can I change my site's IP address?

Follow these steps to move a site to a different IP addressin your HSPC control panel: Go to...

 How can I change the time zone used by my VPS?

From an SSH command prompt within your VE, run the following commands while logged in as root:...

 How can I clear my VPS's log files?

To clear the log files for a site on a VPS follow these steps: Log into your HSPC control...

 How can I read error log files?

You can read log files by logging into an SSH shell (using PuTTY or a similar interface) then...

 How can I recover a lost password to my HSPC control panel?

To recover a lost HSPC control panel password, follow these steps: 1) Go to...

 How can I set up a secure certificate for a site on my VPS?

In order to set up https (secure access over http) on your VPS, you will first need to install...

 How can I specify error pages (such as 404) using .htaccess?

To add custom error documents you would create a file named .htaccess (starting with the...

 How can I tell if my VPS disk space is metered or unmetered?

To tell if your VPS hosting plan has metered or unmetered disk space, log into your HSPC control...

 How can I upload files larger than 5MB to my site?

HSPC has a 5 MB limit for uploading files through the web user interface. To upload files...

 How do I add additional disk space to my VPS?

To add additional disk space to your VPS, follow these steps in your HSPC control panel: Click...

 How do I add domains and hostnames to my VPS?

The System tab > Domain Management > Domains portion of the HSPC control panel is where you...

 How do I add the Site tab to HSPC?

To install the Workgroup Administrator Control Panel: Click on the System tab. Click on Add...

 How do I change Apache's default language?

To globally change your Apache web server language settings, you will need to make some...

 How do I change my root password in HSPC?

You can reset your root password from within HSPC once you install the System Administrator...

 How do I configure one hostname to be an alias for another hostname in HSPC?

If the domain name you wish to forward from has not been added to HSPC, you will need to create...

 How do I create a subdomain in the HSPC control panel?

You can add a subdomain for an existing domain in the HSPC control panel with the following...

 How do I create an A record for an external IP address?

To add an A record for a domain hosted in HPSC that uses an external IP address (an IP address...

 How do I frame forward site1/file1.html to site2/file2.html?

To frame forward "domain1/file1.html" to "domain2/file2.html" put the following information in...

 How do I install PHP on a VPS?

To install PHP on your VPS follow these steps: Log into your HSPC control panel at the...

 How do I remove a site, hostname, or domain name from my VPS in the HSPC control panel?

First, back up any data you wish to save relating to any site or domain you will be deleting....

 How do I reset the root password from the HSPC control panel?

If you have the System Administrator Control Panel installed you can reset the password for the...

 How do I set up FrontPage extensions?

To set up FrontPage extensions on a particular site you first will need to install the...

 How to Install SquirrelMail on Your VPS

Note that the following instructions are for installing SquirrelMail 1.4.15 on a CentOS4-x86_64...

 How to change the default character set for a website

To change the default character set for all sites on a Apache web server, you will need to edit...

 Is it possible to publish to a VPS account from FrontPage?

Yes. You will need to first install the FrontPage server extensions on your server. You can do...

 Is it possible to restrict an FTP user's access to specific domains on my VPS account?

To restrict an FTP user to specific domains on a VPS first that FTP user must be the...

 My Apache Web Server has stopped responding

One common reason the Apache configuration file (/etc/httpd/conf/httpd.conf) stops responding is...

 My Apache Web Server has stopped responding

One common reason the Apache configuration file (/etc/httpd/conf/httpd.conf) stops responding is...

 My site resolves as domain.com but not www.domain.com.

To have www.domain.com resolve to the same web page as domain.com you need to set up the 'www'...

 My websites stop responding, even though the server is up and Apache is running.

It is likely that the issue could be resolved with reconfiguring your Apache configuration file...

 Removing carriage return characters from a Linux configuration file

To remove carriage return characters from a Linux configuration file log into your VPS in a...

 Setting up Ruby on Rails on a "High Performance VPS" plan

Setting up Ruby on Rails on a "High Performance VPS" planAfter you have ordered the VPS, if you...

 What IP address corresponds to my domain name?

The simplest way to find the IP address for a particular hostname is with the ping command. In...

 What are CPU Units, and how do they affect the speed of my VPS?

CPU units are CPU priority. The CPU priority comes into play when there are multiple VPS accounts...

 What steps should I take in upgrading my VPS to a VPS with a newer operating system?

The steps to upgrade your VPS to a VPS with a newer operating system are as follows: Order...

 When I try to FTP to my server, I get "access denied" errors.

This problem is most often related to either firewall port-blocking or an FTP client acting in...

 When I try to add a website, HSPC doesn't add it to the list.

This problem occurs when the domain resolves to a shared IP address. The site that will be...

 When does my bandwidth counter reset?

Typically the monthly data transfer is reset when the subscription month is completed. The...

 article Out of memory, can't allocate XX, and similar error messages

Error messages like "cannot allocate memory" or other similar error messages that you might see...

 article What does it mean for an application to be 'scheduled' in HSPC?

When an application is "scheduled", it means that HSPC has scheduled that application to be...

 article When I try to delete a domain, I get the error "Cannot delete domain. There are still xx mail resource(s) associated with it." What do I need to do?

The term "mail resources" that the error message is referring to are one of the following:...