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Our Virtual Private Server (VPS) hosting accounts (Sometimes called VDS for "Virtual Dedicated...
Do capital letters in my file names matter?In Linux files with the same name but different capitalization are different files. Thus, if...
Do you allow HYIPs (High Yield Investment Programs) to purchase hosting from you?It depends. We evaluate each HYIP website to determine if it is legal or not. We do not allow...
Do you set any per connection data transfer limits?We have a 12Mbs (12 million bits per second) per hardware node limit and a 30Mbs network limit;...
How can I upload files while I am waiting for my domain to transfer to new nameservers (Plesk)?To upload your website files to your hosting account, FTP to the IP address of your site. Use the...
How do I perform a traceroute from a Linux command prompt?Open an SSH session to your server or VPS. Run the commandtraceroute domain.com If you...
How do I perform a traceroute in Mac OS X?From your hard drive, open the Applications folder. Open the Utilities folder....
How do I perform a traceroute in Windows XP?Click on the Start menu. Click on Run. In the "Open" text box typecmd Click on the OK...
How do I transfer a domain name hosted by another server to my current account?If you wish to host your domain with us but keep your current domain name registrar you would...
How do I update nameserver or contact information in my eNom account?To update nameserver information: From a web browser, go to http://access.enom.com/ Type in...
I can't complete the HSPC signup process.This problem may be due to the web browser you are using. The HSPC system was designed for...
I just set up a domain, and it displays as a default page saying "This is the Server Administrator™ default page." What does this mean? You will get this webpage if you attempt to...You will get this webpage if you attempt to view a name-based website by IP address for a...
Security Scanning Service IssuesMost security scanning services that claim to test a site for vulnerabilities only test...
What does the error message "Our fraud checking system has determined there is a problem with your order" mean?The most common causes of this error are: The email address you used. Web-based email such as...
What is RAID?RAID stands for Redundant Array of Independent Disks, and refers to a multiple hard drive setup...
What is error-correcting RAM?Error-correcting RAM acts just like normal RAM, except it contains code that can detect and...
What is error-correcting RAM?Error-correcting RAM acts just like normal RAM, except it contains code that can detect and...
What is the difference between a shared IP address and a dedicated IP address?A dedicated IP address will allow you to access your site by the IP address as well as by the...
Why is my index.htm file not displaying?This problem is likely due to a misconfiguration in the directory index directive. In your...
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